CDG Interactive Blog

How to Transition From One Creative Agency to Another

Looking for the right creative agency can feel like looking for the right mate. You need mutual respect, shared goals, and above all, chemistry. And like romantic relationships, your relationship with a creative agency can run its course.

We have several clients who have come to us fresh from a breakup with another creative agency. We’re always happy to welcome new clients who are “on the rebound,” but we can also offer tips on how to make your break up as painless as possible for all parties.

Tips for Leaving Your Creative Agency & Starting with a New One

• Talk to your agency. This is the first and most important step! Let your agency know what your plans are. Your account team can then help you plan for the transition, from website hosting to social media account ownership—and all of the other little details you might miss if you try to do it on your own.
• Plan for your website transition in advance. If part of the transition includes moving your website from one hosting company to another, or even just moving the DNS for your domain name, plan ahead. There are a number of implications for such moves, from search engine optimization (SEO) to analytics accounts tracking to transferring files, like PDFs, that are hosted with your site. The tech teams at the old and new agency may even need to have a conversation to make sure everything goes as smoothly as possible.
• Bring your files. Especially if you want the new agency to work with your existing creative—and especially if it’s in Flash—you’ll want to provide the original source files, such as Photoshop, Illustrator or Flash. The more your new creative agency has to re-create, the more expensive it is for you.
• Allow for some wrap-up time. Even after you’re fully ramped up with your new agency, there will be some loose ends that pop up. Allow for at least 30 days of final maintenance time with your old agency in case they need to hunt down a last file or answer questions.

If you follow these tips, you’ll make it much easier for us to hit the ground running with your account and start turning out great work on your behalf.

And if—GASP!—it’s us you want to leave, well then follow these tips too. We’re professionals, and we know that not all client relationships last forever. Just be up front with us and we’ll help you transition to your next relationship.

Your Turn

• What steps do you use when you start a new agency relationship (or end an existing one)?

CDG works with new clients every day. Contact Us to get started on fresh new work for you!

[Photo credit: Alex E. Proimos]